Hotel email automation with a truly human tone.
Hospias prepares email drafts your team approves — built around your property standards.
Built for teams that value precision
From luxury hotels to high-volume inbox teams, Hospias adapts to your standards.
What Hospias does
Three pillars that define our approach.
Built for your property
Your rules, your services, your tone. Each property has its own playbook.
Luxury tone, consistent every time
Every draft reads like it was written by your best team member. No robotic language, ever.
Drafts first. Humans approve.
Nothing leaves your inbox without human review. Full control, zero surprises.
Key capabilities
Everything your team needs to handle guest emails efficiently.
Handle guest requests
Draft replies to guest requests, even when one email has several questions.
Contract drafting & editing
Generate and edit contracts with consistent clause libraries. Draft-only, always reviewed.
Shared inbox support
Works with your existing inbox. No disruption to your current way of working.
Knowledge base per property
A separate knowledge base for each property. Each hotel keeps its own context and guidelines.
Escalation for sensitive cases
Sensitive requests are flagged and routed to the right person on your team.
Simple reporting
Volume, top request types, time saved. Understand your inbox at a glance.
How it works
Four simple steps. Full transparency.
Email received
An email arrives in your shared inbox.
Context & playbooks
Hospias references your property-specific guidelines and knowledge base.
Draft generation
A response is drafted using your brand voice and service rules.
Human approval
Your team reviews, edits if needed, and sends.
Real results, real property
A draft email takes only 30 seconds to generate with Hospias, whereas writing one manually usually takes around 15 minutes.
For 20 emails per day, that means a time saving of 290 minutes per day — or 4 hours and 50 minutes saved every day.
Trust & Security
Encryption in transit and at rest, access controls, separation by property, and retention controls. Draft-only by default.
Learn more about securityOur story
We spent years working as concierges in ultra-luxury hotels — in Saint-Tropez, Courchevel, and Dubai. We know the reality behind the scenes: high expectations, constant pressure, and a level of detail that never slips.
We also know the invisible workload. Emails never stop. Requests pile up. And every reply still needs to sound personal, elegant, and on-brand — every time.
That firsthand experience is why we built Hospias. Not from theory, but from real hotel operations. We designed it to be the most precise tool on the market: drafts aligned with your standards, sorted clearly, and always approved by your team.
In luxury, details are everything.
Ready to see Hospias in action?
No pricing talk on the form. Just a conversation about your needs.
Book a demo